Our Support Team are a Popular Feature
The rave reviews are testament to our Support team's dedication.
In 2023 we won the Software Advice award for Best Customer Support. Read The Reviews on Capterra
Training & Support
It's one of our most popular features. With free training and several support channels available, we'll get you up and running in no time.
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A Trade Expert to get you started
Once you sign up for our free 7-Day Trial one of our Trade Experts will be in touch to show you exactly how the software can specifically benefit your business.
We want to make sure Groundplan is the right fit for you. That’s why our sales consultants are actually trade experts who have been in the game themselves and know the scenario you’re facing.
Free Training for every account
Every new paying company receives one hour of free online training.
Once you're on board, our trainer will deliver a free one-hour session — it’s all part of the service. Whether you're a sparky new to software or a seasoned plumber integrating Groundplan with job management tools, your training is tailored to suit your workflow.
We’ll start by understanding your process, then walk you through every trick in the book so you can get the most out of Groundplan and become a takeoff master.
What's covered?
Your Takeoff workflow
Integrated software
Plan & Project Management
Integrated Formulas
Understanding Worksheets
Export options
Already a customer? Get in touch to request training.
A Support channel for every occasion
Whatever your preference, phone, email or chat, our responsive support staff have a reputation for going above and beyond.
We're continually hearing feedback from customers regarding our fast response times. We're right here on hand to keep your project moving.
You'll always connect with real people, not bots. And if needed, we’re happy to hop on a screen share or walk you through things step-by-step over the phone.
Multiple Support channels
Phone
In-App Chat
Email
The Groundplan Academy
Earn your Certificate of Completion by progressing through the modules in our Groundplan Academy.
This self-paced learning platform is perfect for onboarding new team members or making sure every detail is covered.
Groundplan often surprises users with its capabilities — but you don’t know what you don’t know. The Academy helps uncover those hidden features so you can take full advantage of everything the software offers.
What's covered?
Takeoff: Beginner to Expert
Design Aspects
Count Assist
Account Management
Existing customers can log into the Academy.
Are you ready to trial Groundplan?
Optimise your estimating process by signing up for our 7-day free trial.
With expert training we’ll ensure you get the most from your takeoff estimating software.
