It's one of our most popular features, the most hands-on support and training in the industry.
With free training and several support channels available, we'll get you up and running in no time.
Once you sign up for our free 14-Day Trial, one of Trade Experts will be in touch to show you exactly how the software can specifically benefit your business with a free online demonstration.
We want to make sure Groundplan is the right fit for you. That’s why our sales consultants are actually trade experts who have been in the game themselves and know the scenario you’re facing.
Every new paying company receives one hour of free online training.
Once you’re on board our trainer will provide an hour free training. It’s all part of the service. Again, we want to make sure you’re getting the most out of Groundplan.
Whether you're a sparky taking your first steps into the world of software, a seasoned plumber looking to integrate Groundplan with a job management software, or a builder searching for a more accurate and effective takeoff software that can help you win bids, your training session will be tailored to your specific needs.
First, we'll ask you about your process then we'll show you every trick in the book so you can become the Master of Takeoffs.
Existing customers: Get in touch to request training
Whatever your preference, whether it's phone, email or chat, our responsive support staff have a reputation for going above and beyond.
Our competitive edge lies in our quick response times. Most of our customers continuously tell us that they are blown away by how quickly we respond. Our support team responds quickly to emails, phone calls, or chats so that you’re never left high and dry.
The best part is that you'll be met with real people on the other end of the phone, chat, or email. We’ll jump on a call with you and walk you through the software or answer any of your questions — whether that means guiding you through a screen share or giving instructions on the phone. We want to keep you moving and keep you happy so you can get the job done.
The rave reviews are testament to our Support team's dedication.
In 2023 we won the Software Advice award for Best Customer Support.
