Privacy Policy

In this privacy policy, “WE” and “US” refers to 3 Stack Pty Ltd ACN 163 901 059 (3 Stack) and “YOU” refers to any person about whom we collect personal information including our Customers or Users of our service.

Terms defined in the Terms and Conditions have the same meaning in this Privacy Policy.

1. PRIVACY POLICY

This Privacy Policy represents how we manage your Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
Our Privacy Policy seeks to safeguard the privacy of Personal Information in accordance with the Australian Privacy Principles (APPs) contained within the Privacy Act.
This Privacy Policy sets out the kind of information we hold and how we collect, hold, use and disclose that information.
By providing Personal Information to us, you consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy and other arrangements that apply between the parties.

2. CHANGES TO OUR PRIVACY POLICY

We may change or amend this Privacy Policy at any time including to ensure that it remains compliant with applicable laws and regulations or to reflect any changes or improvements we may make to our Service.
The revised Privacy Policy will take affect when it is uploaded on our website. This Privacy Policy represents the latest version of the Privacy Policy. It is recommended that you check our website periodically to ensure you are aware of the current Privacy Policy.

3. HOW WE COLLECT YOUR INFORMATION

We collect information when you visit our website and use our Services. The collection of information may occur in a number of ways, including:
1. website interactions;
2. when you register for an account to use our Services;
3. when you email or telephone us;
4. when you request support through email or our online chat;
5. when you use a third-party service to connect to our Services; and
6. if you connect with us on social media.
The types of information we collect include:
1. Personal Information you input into our systems whilst using our Services including:
  1. your Account login details; and
  2. contact details such as your email address, postal address and phone number; and
  3. payment information for the purposes of maintaining credit with your Account;
2. Browser information including:
  1. type of browser/ device being used;
  2. browser version;
  3. web sessions (number of times you have used our Service);
  4. browser language;
  5. time and location; and
  6. referral url (previous page within our Service you accessed),
3. Other:
  1. first seen (date you first use our Service)
  2. sign up date;
  3. last use (date you last used our Service);
  4. last contact (date you last contacted us or the date we last contacted you); and
  5. last email interaction (last date you viewed an email from us or clicked an email link).
We do not verify the information which is set out in clause 3.2 above.

4. STORAGE OF COLLECTED INFORMATION

Your Personal Information is collected and stored with Amazon Web Service a third-party data service provider in Australia (we do not guarantee the continued storage of Data within Australia). We have policies and procedures in place to protect Personal Information and Data from misuse, interference, unauthorised access, modification or disclosure including:
1. we use encryption to keep your information private while in transit and at rest;
2. we review our information collection, storage and processing practices including physical security measures, to prevent unauthorised access to our systems; and
3. we restrict access of Personal Information to 3 Stack employees to only those who need that information in order to process it.

5. USE OF COLLECTED INFORMATION

We collect and hold Personal Information and Data in order to provide Services to you. We collect information for purposes including:
1. contacting and communicating with you;
2. to inform and improve our service design, delivery and resourcing;
3. to provide you with the SERVICES requested by you from us;
4. to perform our administrative functions including processing of payments;
5. to comply with necessary business and accounting standards;
6. to comply with our reporting obligations to the Australian Taxation Office and other government agencies and public sector bodies;
7. to improve our Services and software;
8. to resolve complaints; and
9. for marketing.

6. SHARING YOUR INFORMATION WITH THIRD PARTY SERVICES DISCLOSURE OF YOUR INFORMATION

We may disclose your Personal Information and Data collected with a party outside of 3 Stack including:
1. where necessary in connection with the purpose for which it was collected;
2. for directly related secondary purposes that would have been within the reasonable expectations of the individual at the time;
3. if required by law;
4. if you consent to the disclosure; or
5. otherwise as permitted by the Privacy Act.
We may also share non-personally identifiable information publicly with our partners including advertisers and developers to show trends about the general use of our Services.

7. SHARING OF YOUR INFORMATION WITH THIRD PARTY SERVICES

We do not share Personal Information with third-party INTEGRATION SOFTWARE, which you may connect with whilst using our Services.
We share information with third parties so we may provide our Services to you. You agree to us sharing your Personal Information and Data with the third parties when you sign up to use our Services. Further information about these third parties is available upon request from our Privacy Office.
Third parties also share information with us and you agree to them sharing your Personal Information and Data with us when you use their services and ours. Further information about these third parties is available upon request from our Privacy Office.

8. ACCESS TO AND DELETION OF COLLECTED INFORMATION

If your Personal Information changes, or if you no longer desire our Service, you may correct, update, delete your information in your Account or deactivate your Account and cancel our Service.

9. ABOUT THIS POLICY

This Privacy Policy applies to all Services offered by us. We abide by all provisions of the Australian Privacy Principles.
This Privacy Policy does not apply to information practices of third-party services you access through our Services.
We change this Privacy Policy from time to time.

10. HOW WE COMPLY WITH THE NOTIFIABLE DATA BREACHES SCHEME

We will notify you in the event your personal (including sensitive) information is involved in a data breach that is likely to result in serious harm.
This notification will include recommendations about the steps you should take in response to the breach. We will also notify the Office of the Australian Information Commissioner (OAIC) of eligible data breaches.
Each suspected data breach reported to us will be assessed to determine whether it is likely to result in serious harm, and as a result require notification.

11. CONTACT

We welcome and appreciate your feedback or comments in relation to our Privacy Policy and the collection of personal (including sensitive) information.

If you have any questions in relation to privacy please contact our Privacy Office at the contact details below.

Privacy Office‍

3 Stack
Address: Level 13, 50 Cavill Avenue, Surfers Paradise QLD 4217
Email: accounts@groundplan.com.au
Telephone: +61 7 3062 7737
‍between 9.00am & 4.30pm Monday - Friday

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When you make a complaint, you should:

identify yourself;
provide a contact address and a contact phone number;
provide a brief description of the matter;
let us know what you would like us to do to resolve the matter.

If you are still unsatisfied, you may wish to direct your complaint to the OAIC. The OAIC accepts written complaints via its privacy complaint form or via email.

Please refer to the OAIC’s website for further information concerning how to lodge a privacy complaint: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/.

You may also send your complaint to the OAIC by emailing your complaint to: enquiries@oaic.gov.au